General terms and conditions of sale and supply

Article 1 – Applicability

These general terms and conditions apply to all quotations, offers, order confirmations, agreements, deliveries, services and invoices issued by Fibreforce BV, trading as Quinsis, hereinafter referred to as “Quinsis”.

Any general terms and conditions of the customer are expressly excluded unless accepted in writing by Quinsis.

By placing an order, the customer accepts these general terms and conditions.

Article 2 – Quotations and orders

All quotations and offers issued by Quinsis are non-binding unless explicitly stated otherwise.

Orders become binding only after written confirmation by Quinsis.

Prices are based on the information provided by the customer. Any modification to specifications, quantities, dimensions, materials or delivery requirements may result in price adjustments.

Unless otherwise stated, all prices are exclusive of VAT, transport, duties, taxes and other charges.

Article 3 – Delivery and transport

Delivery times are indicative only and shall never be considered strict deadlines.

Delays in delivery shall not entitle the customer to compensation, cancellation or suspension of payment.

Unless otherwise agreed in writing, deliveries are Ex Works (EXW) Quinsis warehouse, according to Incoterms® 2020.

Risk transfers to the customer upon dispatch or collection of the goods.

Article 4 – Inspection and complaints

The customer shall inspect the goods immediately upon delivery.

Visible defects, shortages or transport damage must be reported in writing within 48 hours after delivery.

Any other complaints must be submitted in writing within 8 days after discovery and no later than 6 months after delivery.

The use, processing, installation or resale of the goods constitutes acceptance of the goods.

Returns are only accepted after prior written approval by Quinsis.

Article 5 – Technical information and application

Technical data, recommendations, drawings, calculations and advice provided by Quinsis are given in good faith and based on available information and experience.

The customer remains solely responsible for verifying the suitability of the products for the intended application and operating conditions.

Quinsis shall not be liable for improper installation, incorrect application, misuse, abnormal operating conditions or modifications performed by third parties.

Minor deviations in dimensions, weight, colour, finish or technical characteristics shall not constitute grounds for complaint.

Article 6 – Liability

Quinsis shall only be liable for direct damages resulting from proven gross negligence or wilful misconduct.

Under no circumstances shall Quinsis be liable for:

  • indirect or consequential damages;
  • production losses;
  • loss of profit;
  • downtime;
  • loss of contracts;
  • loss of data;
  • penalties imposed by third parties;
  • installation or removal costs.

The total liability of Quinsis shall in all cases be limited to the invoice value of the relevant goods or services.

Article 7 – Force majeure

Quinsis shall not be liable for any delay or failure resulting from circumstances beyond its reasonable control.

Article 8 – Payment

Unless otherwise agreed in writing, invoices are payable within 30 days from invoice date.

In case of late payment:

  • statutory interest according to applicable Belgian B2B legislation shall apply automatically and without prior notice;
  • all collection and recovery costs shall be borne by the customer.

Quinsis reserves the right to suspend deliveries in case of overdue payments.

Article 9 – Retention of title

All delivered goods remain the property of Quinsis until full payment of all invoices, costs and interests.

Article 10 – Intellectual property

All drawings, calculations, technical documents, quotations, designs and other materials provided by Quinsis remain the intellectual property of Quinsis.

Article 11 – Confidentiality

Both parties shall treat all confidential commercial and technical information obtained during the business relationship as confidential.

Article 12 – Applicable law and jurisdiction

All agreements with Quinsis shall be governed exclusively by Belgian law.

The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

Any disputes shall fall under the exclusive jurisdiction of the competent courts of Belgium.

Article 13 – Validity

If one or more provisions of these terms and conditions are held invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.

In case of interpretation differences, the English version shall prevail.